Frequently Asked Questions

Got questions about our cleaning services? We've got answers! Check out our FAQs below to learn more about Cleanaid Danmark, our cleaning process, and how we can help you maintain a clean and healthy environment. If you don't find the answer you're looking for, feel free to get in touch with us directly – we're here to help!

We provide a comprehensive range of cleaning services, including private home cleaning, commercial office cleaning, deep cleaning, move-in/move-out cleaning, stair cleaning, and specialised services such as window cleaning, and laundry services.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for the environment, your family, and your pets.

You can call our customer service number, email us, or request a quote through our website. We offer flexible scheduling to accommodate your needs.

We recommend booking at least a week or two in advance, especially for regular or specialized cleaning services.

We require 24 hours notice for cancellations or rescheduling. A cancellation fee of 200 DKK may apply for less than 24 hours notice.

Absolutely! We offer customizable cleaning plans tailored to your needs and preferences. You can choose the areas and frequency of service.

Yes, our cleaners are fully equipped. However, you can let us know in advance if you prefer we use your products.

Yes, all our cleaners are insured, bonded, and undergo thorough background checks and training.

We strive for consistency, but a substitute may be provided in case of illness or scheduling conflicts.

No. Many clients provide a key or access code. You are also welcome to be present.

We are pet-friendly! For their safety and cleaning efficiency, we recommend securing them in a safe area. If that's not possible, provide guidelines on how we can handle them.

We accept credit cards, debit cards, and mobile pay. Payment is typically due upon completion (one-time cleaning) or at month's end (regular cleaning).

Rates are based on size, type of service, and frequency. We offer free estimates for detailed quotes.

Your satisfaction is our priority. Contact us within 24 hours if you're unhappy, and we will re-clean the area at no additional charge.

We value your feedback and use it to improve our services. You can provide feedback directly to your cleaner or contact us through email.

We follow strict health and safety protocols, including the use of PPE (Personal Protective Equipment) and adhering to hygiene standards. We also comply with all local and national regulations regarding health and safety in the workplace.